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Our Cancellation Policy

Cancellations/Amendments
Any changes to the number of persons occupying a bedroom from those notified at the time of the initial booking must be notified to, and confirmed with Reception in advance of the arrival date. Should you need to cancel or amend your reservation you can do so without penalty up to 48 hours prior to arrival by 12 pm contacting individual Inns in writing. A cancellation later than 12 pm 48 hours prior to arrival or a no show will incur a charge equivalent to the full 100% of the stay. The hotels reserve the right to charge the amount payable for such cancellation against the client’s card details given without prior notice or approval of the client. Bookings made on promotional, seasonal and advance purchase rates may be non-cancellable, non-refundable and non-transferable. In the very unlikely event that we have to book-out, change or cancel your reservation, we reserve the right to do so until the time of check in/arrival. If this does arise you can: 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us, or 3) cancel your reservation and receive a full refund of any monies paid.

Amendment to a booking
If your plans have changed and you need to shorten your stay, please contact reception at the inn at where you are staying at 48 hours prior to your arrival date. If you fail to do this, you’ll be charged a fee equivalent to one night’s accommodation and for any other extras booked for the following day. 

Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

  • If you have already paid for your room, we will refund your payment to you; OR
  • If you have not yet paid for your room, you will not have to make any payment to us.

Group Bookings
1. Cancellation of the whole booking. To avoid incurring charges, written notification of cancellation must be received by the Inn no later than 30 days prior to arrival
   
2. Final named rooming list To receive no later than 7 days prior to arrival

For further group Terms and Conditions please contact the individual Inns.

Payment
You will be asked to guarantee your booking with a debit/credit card including your 3 digit security code. We accept MasterCard, Maestro & Visa. We do not accept American Express, Diners or JCB payments. A full non-refundable, non-transferable payment may be required for promotional, seasonal and advance purchase rates at the time of booking. If pre-payment is not required then payment is due on departure from the hotel and can also be made by S A Brains gift vouchers. On arrival at the hotel, all reservations will require a full payment or pre-authorisation with a credit/debit card to cover incidentals during your stay. If paying cash, a deposit to cover the total room rate will be required and no credit at the hotel will be available.

Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying damage, caused by the accidental, deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.

Tampering with Fire Detection Systems and Fire Fighting Equipment
We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

No Smoking Hotel
Guests who disregard or breach our no smoking policy within a bedroom will, without any exceptions, be charged for de-fuming costs. A fine of £200.00 will be levied per guest and will be deducted from card details provided. Any further damage to the room caused by smoking will be treated as damage to hotel property.

Inappropriate Behaviour
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should the Duty Manager deem any actions by a guest inappropriate, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

Lost/Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel.

Child Policy
S A Brains Inns recognise children as being 16 or under. Please be aware that individuals over 16 will be classed as adults and charged accordingly on arrival. Children aged 16 and under must be accompanied by a responsible adult to ensure that the child’s behaviour is appropriate to other guests within the hotel. At the discretion of the hotel children may be excluded from certain bedrooms or function rooms.

Entertainment Licence
Some of our properties are popular venue for weddings, functions and Christmas parties. If we do have a function taking place during your stay this will not affect the standard of room booked or you dining, as you are guaranteed a table as a resident unless you are informed otherwise at the time of booking. We would like to advise you that during functions at the hotel the lounge area may be busy at times and we ask you to bear in mind our entertainment licence is until 12:00am and you may experience noise until, and possibly after this time.

Dog Policy
We are pleased to welcome you and your pet as our guest at some of S A Brains Inns, for participating Inns please look for the  logo on their website or Inns brochure.

  • You will be allocated a Dog Friendly Room (Room restrictions may apply)
  • Please do not leave your pet unattended in your room.
  • The Inns employees are not able to enter the room to perform their duties unless either you or a pet-sitter is present. Please contact Reception to arrange for a convenient time for servicing your room.
  • A maximum of two small dogs (Springer Spaniel or smaller) or one big dog per room (Labrador or bigger)
  • Dogs are not permitted on any of the furniture.
  • Dogs must be kept on a lead at all times.
  • We ask you consider our other guests and keep your dog under control at all times, should your dog be a nuisance to other guests or bark incessantly during the stay you may be asked to leave the hotel.
  • Guide dogs are allowed in all areas of the hotel.
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